Mulberry Tree restaurant in Boughton Monchelsea apologises to bride after email blunder

Mulberry Tree restaurant in Boughton Monchelsea apologises to bride after email blunder

News 20-11-2017


A “mortified” restaurant owner has apologised after a bride-to-be received a wayward email labelling her a “cow” as she weighed up her wedding venue options.

Karen Williams, proprietor of the Mulberry Tree in Boughton Monchelsea, was horrified to hear an email meant for another member of staff had been received by a visitor looking to hire the restaurant for her big day.

In the email on Sunday, March 25, the restaurant worker said they were “p***ed off” after a couple asked how much it would be for bread rolls as a starter and a roast dinner.

Karen Williams proprietor of The Mulberry Tree

The email also read: “Not sure we’re the right venue for them tbh, they wanted a carvery and bacon rolls for their evening food.”

The award-winning restaurant in Hermitage Lane offers a variety of wedding packages which include three-course meals and ceremonies indoors and outdoors.

Mrs Williams phoned the recipient and apologised before responding to the one-star review left on TripAdvisor, describing the erroneous email as a “catastrophic mistake”.

She wrote: “I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible.

“I did telephone you as soon as I found out what had happened to offer my profuse and sincere apologies and did apologise repeatedly to you.

“You were adamant that you did not want to get married at The Mulberry Tree, completely understandably so after the email you were sent, so I did not wish to insult you by attempting to make amends after such a catastrophic mistake on our part, especially when it is your wedding day involved.

“Once again I offer my sincerest apologies to you.”

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